Surg55 Malaysia Platform Terms and Conditions

Welcome to surg55. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User") and the surg55 platform ("Company", "we"). By accessing, registering for, or using any services available on the surg55 website or mobile app, you acknowledge that you have read, understood, and agree to be fully bound by these Terms.

If you disagree with any part of these Terms, you must immediately stop using the surg55 platform. Continued use of the platform following any amendments or updates to these Terms will be considered full acceptance of those changes.

Use of the surg55 platform is restricted to individuals who meet all of the following eligibility requirements:

• At least 18 years old on the registration date.
• Not residing in a country or region that prohibits or restricts online gaming activity.
• Not declared an unfit or prohibited person by any relevant authority.
• Registering under your own name and not on behalf of a third party.
• Not holding any other surg55 account that is currently active or has been previously suspended.
• Having full legal capacity to enter into this binding agreement.

Surg55 reserves the right to request age and identity verification from users at any time. If a user is found not to meet these eligibility requirements, surg55 reserves the right to close the account and withhold any related balance pending the outcome of the investigation.

To use the full services of surg55, you need to register a user account by providing complete, accurate and up-to-date information. Registration is free with no hidden fees.

During the account registration and verification process (KYC — Know Your Customer), you may be required to submit documents such as your identity card, bank statement, or proof of address. This is a standard security measure that keeps the surg55 platform safe for all users.

• You are solely responsible for maintaining the confidentiality of your account password.
• All activity that occurs under your account is entirely your responsibility.
• If you suspect your account has been accessed without authorisation, contact the surg55 support team immediately.
• Only one account is permitted per user, IP address, device, or household.

Surg55 supports a variety of deposit methods suited for users in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers via Maybank, CIMB, RHB and other major banks. All deposits are credited to your account promptly upon payment confirmation.

• Minimum and maximum deposit amounts vary depending on the chosen payment method.
• Deposited funds must come from a legitimate source and be in the name of the registered user.
• Surg55 does not accept deposits from third parties. All payments must be made directly by the account holder.
• Any attempt to deposit funds via unapproved methods may result in account suspension.
• Surg55 is not responsible for any delays caused by the user's bank or third-party payment providers.

All financial transactions on the surg55 platform are processed through a multi-layered security system with 256-bit SSL encryption. Your financial information will not be shared with any third party without your consent.

Users who wish to withdraw funds from their surg55 account must first ensure all withdrawal requirements are met. This includes full identity verification (KYC) and fulfillment of any wagering requirements associated with bonuses received.

• Withdrawals are only processed to bank accounts or e-wallets that have been registered and verified under the account holder's name.
• Withdrawal processing times depend on the chosen method; however, surg55 strives to process all requests within the promised timeframe.
• Surg55 reserves the right to conduct additional security checks before processing large withdrawal amounts.
• Withdrawals linked to suspicious or fraudulent activity may be placed on hold pending the completion of an investigation.
• Any fees charged by the recipient's bank or payment provider are the user's sole responsibility.

Surg55 offers a variety of bonuses and promotions from time to time to add value to the user's gaming experience. All promotional offers are subject to the specific terms and conditions stated in each respective promotion.

• Welcome bonuses, deposit bonuses, cashback, and other promotions are limited to one account per user, IP address, device, or household.
• Each bonus has a rollover requirement that must be fulfilled before a withdrawal can be made.
• Bonuses cannot be converted directly into cash until the wagering requirements have been fully met.
• Surg55 reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to exploit the bonus system through unfair methods will result in bonus cancellation and action taken against the account.
• Bonuses are only valid within the specified time period. Expired bonuses will not be re-credited.

All games available on the surg55 platform — including Slots, Live Casino, table games, Fish Shooting Games, and Sports Betting — are subject to their respective specific rules as stated in each game's interface. Users are responsible for understanding the rules of each game before playing.

• The outcome of all games is determined by a Random Number Generator (RNG) that has been independently audited by a certified third party.
• In the event of a dispute regarding game outcomes, surg55's system records are final and binding.
• Minimum and maximum betting limits per game are as displayed within each respective game.
• Surg55 is not liable for any losses arising from internet disruptions on the user's end during a gaming session.
• Sports Betting is subject to additional rules regarding match cancellations, invalid bets, and market settlements.

All surg55 users are required to conduct themselves in a respectful, honest, and responsible manner while using the platform. The following behaviors are strictly prohibited and may result in account suspension or permanent closure:

• Use of automation software, bots, scripts, or any tool that provides an unfair advantage in gameplay.
• Colluding with other users to manipulate game outcomes, particularly in poker games or betting.
• Using the platform for money laundering or any suspicious financial activity.
• Providing false information during registration or the identity verification (KYC) process.
• Using offensive, threatening, or harassing language towards other users or surg55 staff.
• Attempting to access surg55 systems or databases without authorisation through any technical means.

Surg55 employs a sophisticated automated monitoring system to detect suspicious behaviour. Any activity deemed to be in violation of these rules will be thoroughly investigated and appropriate action will be taken.

Users may close their surg55 account at any time by contacting our customer support team. Before closure, ensure all bonus requirements have been met and no wagers are still pending.

Surg55 also reserves the right to close or suspend a user account without prior notice in the following cases:

• Violation of any provision in these Terms and Conditions.
• Suspected or confirmed fraud, misconduct, or illegal activity.
• Inability to verify the identity or age of the user.
• Instructions from relevant legal authorities or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months with no login activity or transactions.

To the extent permitted by applicable law, surg55 shall not be liable for any direct, indirect, incidental, consequential, or punitive losses arising from the use of or inability to use this platform, including but not limited to:

• Financial losses incurred during play or as a result of betting outcomes.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control.
• Unauthorised access to a user's account resulting from the user's own negligence in safeguarding their password.
• Changes to game rules or payout rates will be implemented with appropriate notice.

Surg55's maximum liability to any user under any circumstance is limited to the amount deposited by the user in the 30 days prior to the claim arising. The surg55 platform is provided "as is" without any express or implied warranties.

Surg55 takes the protection of users' personal data very seriously. The collection, use and storage of your personal data is governed by our separate Privacy Policy, which forms an integral part of these Terms and Conditions.

• All personal data is protected by 256-bit SSL encryption during transmission and storage.
• User data will not be sold, rented, or shared with third parties for marketing purposes without the user's explicit consent.
• Sensitive financial information such as bank card details is not stored directly on surg55 servers.
• Users have the right to request a copy of their personal data or request its deletion under certain circumstances.

For complete information on how we manage your personal data, please refer to surg55 Privacy Policy ours.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the surg55 team is ready to assist you at any time. We are committed to providing prompt responses and clear explanations for every user enquiry.

You can reach the surg55 support team via live chat available directly on our platform — active 24 hours a day, 7 days a week. Alternatively, you may contact us by email at the following address:

For account, deposit, or withdrawal issues requiring immediate resolution, we recommend using the in-platform live chat for the fastest response from our team.