Surg55 is committed to protecting the privacy and personal data of every user. This document clearly outlines how we collect, use, store, and safeguard your information throughout your use of our platform.
Data protection is not merely a legal obligation for us — it is part of our responsibility to every user who trusts the surg55 platform.
All data transmitted between your device and surg55 servers is protected with industry-standard 256-bit SSL encryption. Your information cannot be intercepted or read by any third party during transmission.
User personal data is stored in databases protected by multiple security layers. Access to sensitive user information is restricted solely to authorised surg55 personnel.
Surg55 does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your information is used solely for the purposes clearly stated in this Privacy Policy.
You have full control over your personal data. Request a copy of your data, update inaccurate information, or request account deletion — all through our surg55 support team.
Bank card details and sensitive financial information are not stored directly on surg55 servers. All payment transactions are processed through approved payment providers that meet strict PCI DSS security standards.
Surg55's privacy practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all data collection and usage processes are lawful, fair, and transparent in accordance with current legislation.
Surg55 values the privacy of every user on our platform. This Privacy Policy details how we manage your personal data — from collection through to deletion — in a transparent, responsible manner that complies with applicable laws in Malaysia.
By registering or using the surg55 platform, you agree to the data collection and usage practices described in this document. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data.
Scope of This Policy: This Privacy Policy applies to all surg55 services including the official website, mobile app, customer support, and all digital interactions with our platform.
Surg55 collects various types of information necessary to provide users with a secure, efficient, and high-quality service. The categories of data we collect are as follows:
| Data Type | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification number | Registration form & KYC |
| Contact Data | Phone number, email address, residential address | Account Registration |
| Financial Data | Bank name, account number, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, OS | Automatically during use |
| Activity Data | Game history, wagering, login records | Automatically during gameplay |
| Communication Data | Live chat records, customer support emails | Interactions with our team |
Note: surg55 does not directly collect credit or debit card information. All payments are processed through approved third-party payment providers that comply with PCI DSS security standards.
Every piece of data we collect has a clear and legitimate purpose. surg55 does not use user data for any undisclosed purpose without obtaining prior consent. The primary purposes for which your data is used are as follows:
Our Commitment: Your data will not be used for third-party advertising, unauthorised profiling, or any commercial purpose unrelated to surg55 services.
Surg55 does not sell or rent users' personal data to external parties. However, there are limited situations where we need to share certain information with trusted third parties for platform operational purposes:
All third parties with whom we share data are bound by strict confidentiality agreements and are prohibited from using that information for any purpose other than those specified.
User data security is the highest priority at surg55. We continuously invest in the latest security infrastructure to ensure your information is always protected from both external and internal threats.
User personal data is retained for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
Independent Security Audit: surg55 undergoes regular security audits by independent third parties to ensure our data protection systems consistently meet or exceed the latest industry standards.
As a surg55 user, you have certain rights regarding your personal data protected under Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
Request correction of inaccurate or incomplete data via account settings or customer support.
Request deletion of your personal data under certain circumstances, subject to legal requirements.
Opt out of the processing of your data for direct marketing or profiling purposes at any time.
Receive your data in a machine-readable format for transfer to another platform.
Request a temporary restriction on the processing of your data while any dispute is being resolved.
To exercise any of the above rights, contact the surg55 support team via live chat or email. We will process your request within 14 business days. Some requests may require identity verification beforehand.
Surg55 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your login session. The types of cookies we use are as follows:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the surg55 platform. Continued use of our platform is considered consent to the use of cookies as described here.
The surg55 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. Should we discover that a child's data has been collected without our knowledge, immediate steps will be taken to delete that data and close the relevant account.
Important Notice: If you become aware that someone under the age of 18 has registered at surg55, please notify our support team immediately. We will take prompt action to protect the privacy and safety of the individual concerned.
The surg55 platform may contain links to third-party websites or services for user convenience. We wish to clarify that the surg55 Privacy Policy does not apply to those external websites or services.
Surg55 is not responsible for the privacy practices or content of third-party websites. We encourage users to read and understand the privacy policy of any external site they visit before providing personal information to that platform.
Surg55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or platform improvements. Users will be notified of any significant changes via in-platform notifications or email.
Stay Informed: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the surg55 team is always ready to assist. We are committed to addressing every inquiry seriously and providing a satisfactory response within the stipulated timeframe.
You can reach the surg55 Privacy and Data Protection team through the following channels:
Email: [email protected]
Live Chat: Available 24/7 directly within the surg55 platform
Response Time: Within 3 business days for privacy-related inquiries
For urgent issues related to account security or data, we recommend using the in-platform live chat for immediate assistance from our team.
Now that you understand surg55's commitment to protecting your personal data, register today and enjoy an online gaming experience that is not only exciting, but fully secure and transparent.